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Frequently Asked Questions
How do I book a property?
You can book a property by browsing our listings, selecting your preferred property, and clicking 'Book Now'. You can either pay online or choose to pay later after visiting the property.
What if I'm not satisfied with my accommodation?
We offer a 7-day satisfaction guarantee. If you're not happy with your accommodation within the first week, we'll help you find an alternative or provide a full refund.
How do I cancel my booking?
You can cancel your booking through your dashboard or by contacting our support team. Cancellation policies vary by property and timing.
Are all properties verified?
Yes, every property on our platform is personally verified by our team. We check for safety, cleanliness, amenities, and ensure they meet our quality standards.
Support Hours
Monday - Friday: 9:00 AM - 8:00 PM
Saturday: 10:00 AM - 6:00 PM
Sunday: 10:00 AM - 4:00 PM
24/7 Emergency Support Available